Free shipping from 40€ | Climate neutral with DHL | Tea from the Viktualienmarkt Munich

Welcome to our store

payment

At Teaflower, in addition to first-class teas, we also place particular emphasis on a pleasant customer experience. This includes secure and easy payment and fast, reliable shipping. Here you will find all the information about the payment and shipping processes when shopping in our tea shop, so that your shopping experience is as uncomplicated as possible.

Payment options

Various options, your choice

We provide several secure and convenient payment methods for each order:

🌿PayPal
Pay safely and easily online with your PayPal account using your email address and password.

🌿 Google Pay
 Simply pay online using the payment details stored in your Google Account.

🌿 Credit card
Choose from Visa, MasterCard or American Express options.

🌿 Invoice
Pay for your order conveniently within 30 days of receipt of the goods via our partner Klarna.

🌿 Direct debit and instant transfer
Pay conveniently and securely via our partner Klarna.

Shipment

Fast & reliable delivery – free in Germany for purchases over 40 €

Your satisfaction is important to us, and that includes prompt delivery of your order. Our reliable shipping partner DHL guarantees fast and reliable delivery as you are used to.

Your order will usually arrive in Germany within 2 to 4 working days . We will pack and ship your order directly from our tea stand at the Viktualienmarkt for shipping.

🎅 Please note that delivery times may be longer during the Christmas season.

For orders with a purchase value of less than €40 we charge a shipping fee of €4.99 . For orders with a purchase value of more than €40 these costs are waived for deliveries within Germany.

To keep you up to date on the status of your order, we will send you a tracking number by email . This means you can easily track the delivery status of your shipment online with DHL at any time, whether national or international.

All prices include VAT. We ask for your understanding that not all payment methods are available in all countries.

We ship nationally & internationally:

Germany

2 to 4 working days

40,00 € and more = free

Under 40,00 € = 4,99 € EUR

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

2 to 8 working days

0.00 €–70.00 € = 15.00 € EUR

70.01 € and more = 4.00 € EUR

Switzerland

2 to 8 working days

0.00 €–75.00 € = 21.50 €

75.01 €–150.00 € = 34.00 €

150.01 € and more = 5.00 €

United States

10-18 days

0.00 €–75.00 € = 20.00 €

75.01 € and more = 9.00 €

We are certified Trusted Shops

Teaflower is proud to carry the Trusted Shops certificate, a seal of quality that stands for trustworthiness and security when shopping online. This certificate underlines our commitment to the highest customer satisfaction and trustworthy service quality.

The Trusted Shops certification means that Teaflower meets strict quality criteria. These include transparent communication, reliable customer service and a secure ordering process. As a customer, you can be confident that your rights are protected and your purchases are processed securely.

Through certification with Trusted Shops, we offer you an even safer and more pleasant shopping experience. You can be sure that at Teaflower you will not only receive high-quality teas and accessories, but also benefit from a reliable and customer-centric online service.

claim

It is very rare, but it can happen that a complaint is made, especially since tea is a natural product and slight deviations are possible, especially with pure garden teas that are not mixed. Such teas can have natural variations in taste.

Depending on the type of complaint, our team or the owner will deal with your issue directly. Complaints often concern the quality of the tea, such as the appearance of the leaves, the taste or foreign bodies.

We carefully examine every complaint and inform our suppliers or employees if necessary. The customer will receive a response within two weeks and, if necessary, a replacement.

If you have any questions, complaints or claims, please contact us. We are available Monday to Saturday from 8:30 a.m. to 6:30 p.m. on the toll-free number +49 89 2609692 or by email at kundenservice@teaflower.de .

At Teaflower, we attach great importance to the satisfaction of our customers. However, should you decide to make use of your right of withdrawal, please note that in this case the costs for return shipping are to be borne by you as the buyer, unless there is a major defect in the products purchased.

We always strive to provide our customers with products of the highest quality. However, if there is a clear defect in one of our products, we will of course cover the cost of returning it. Our goal is for you to have a positive experience every time you buy from Teaflower and to be completely satisfied with your products.